
Frequently Asked Questions
Shipping & Delivery
Shipping & Delivery
Delivery times vary by destination, product, carrier, and fulfilment location. Tracking information is sent by email when available.
Returns & Refunds
Returns & Refunds
Eligible items may be returned within 30 calendar days of delivery. Contact us before sending a return so we can provide the correct instructions.
Order Tracking
Order Tracking
Once your order ships, tracking information will be sent to the email address used at checkout. Carrier updates can take up to 48 hours to appear.
Need Help?
Need Help?
Email us at vhgroupsarl@gmail.com and include your order number when contacting us about an existing order.