Returns & Refunds
Last updated: September 19, 2026
30-Day Return Policy
Eligible items may be returned within 30 calendar days of delivery.
Return Eligibility
To qualify for a return, an item should generally be in the same condition in which you received it, unworn or unused, with tags where applicable, and in its original packaging. Proof of purchase may be required.
Please contact us before sending anything back. Returns sent without prior authorization may be delayed or refused.
How to Start a Return
- Email vhgroupsarl@gmail.com with your order number and the item you want to return.
- Our team will review your request and provide return instructions if approved.
- Send the item only to the return address provided by our support team.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, return shipping costs are generally the customer’s responsibility, except where applicable law provides otherwise.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos or video where appropriate.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the refund.